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Evidence Guide: AMPX418 - Lead communication in the workplace

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AMPX418 - Lead communication in the workplace

What evidence can you provide to prove your understanding of each of the following citeria?

Engage in complex verbal communication

  1. Facilitate and monitor group processes to support group objectives
  2. Provide one-to-one interaction with team members to provide effective support
  3. Explain work instructions to others
  4. Negotiate work requirements and expectations with others
  5. Use negotiation skills where appropriate
  6. Use conflict resolution techniques where appropriate
  7. Use problem-solving and decision making techniques where appropriate
Facilitate and monitor group processes to support group objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide one-to-one interaction with team members to provide effective support

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain work instructions to others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate work requirements and expectations with others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use negotiation skills where appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use conflict resolution techniques where appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use problem-solving and decision making techniques where appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Read complex text

  1. Read, analyse and use written information to assist in overseeing workplace performance
  2. Use technical information from written and electronic sources to examine and introduce new procedures and approaches for improving workplace performance
Read, analyse and use written information to assist in overseeing workplace performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use technical information from written and electronic sources to examine and introduce new procedures and approaches for improving workplace performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare written information for a range of audiences and applications

  1. Consolidate and summarise routine and specialist reports to convey key points
  2. Write procedures and instructions related to existing and new functions and tasks for others to follow and implement
Consolidate and summarise routine and specialist reports to convey key points

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Write procedures and instructions related to existing and new functions and tasks for others to follow and implement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Engage in complex verbal communication

  1. Facilitate and monitor group processes to support group objectives
  2. Provide one-to-one interaction with team members to provide effective support
  3. Explain work instructions to others
  4. Negotiate work requirements and expectations with others
  5. Use negotiation skills where appropriate
  6. Use conflict resolution techniques where appropriate
  7. Use problem-solving and decision making techniques where appropriate
Facilitate and monitor group processes to support group objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide one-to-one interaction with team members to provide effective support

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain work instructions to others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate work requirements and expectations with others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use negotiation skills where appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use conflict resolution techniques where appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use problem-solving and decision making techniques where appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Read complex text

  1. Read, analyse and use written information to assist in overseeing workplace performance
  2. Use technical information from written and electronic sources to examine and introduce new procedures and approaches for improving workplace performance
Read, analyse and use written information to assist in overseeing workplace performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use technical information from written and electronic sources to examine and introduce new procedures and approaches for improving workplace performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare written information for a range of audiences and applications

  1. Consolidate and summarise routine and specialist reports to convey key points
  2. Write procedures and instructions related to existing and new functions and tasks for others to follow and implement
Consolidate and summarise routine and specialist reports to convey key points

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Write procedures and instructions related to existing and new functions and tasks for others to follow and implement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Engage in complex verbal communication

1.1 Facilitate and monitor group processes to support group objectives

1.2 Provide one-to-one interaction with team members to provide effective support

1.3 Explain work instructions to others

1.4 Negotiate work requirements and expectations with others

1.5 Use negotiation skills where appropriate

1.6 Use conflict resolution techniques where appropriate

1.7 Use problem-solving and decision making techniques where appropriate

2. Read complex text

2.1 Read, analyse and use written information to assist in overseeing workplace performance

2.2 Use technical information from written and electronic sources to examine and introduce new procedures and approaches for improving workplace performance

3. Prepare written information for a range of audiences and applications

3.1 Consolidate and summarise routine and specialist reports to convey key points

3.2 Write procedures and instructions related to existing and new functions and tasks for others to follow and implement

Required Skills and Knowledge

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Engage in complex verbal communication

1.1 Facilitate and monitor group processes to support group objectives

1.2 Provide one-to-one interaction with team members to provide effective support

1.3 Explain work instructions to others

1.4 Negotiate work requirements and expectations with others

1.5 Use negotiation skills where appropriate

1.6 Use conflict resolution techniques where appropriate

1.7 Use problem-solving and decision making techniques where appropriate

2. Read complex text

2.1 Read, analyse and use written information to assist in overseeing workplace performance

2.2 Use technical information from written and electronic sources to examine and introduce new procedures and approaches for improving workplace performance

3. Prepare written information for a range of audiences and applications

3.1 Consolidate and summarise routine and specialist reports to convey key points

3.2 Write procedures and instructions related to existing and new functions and tasks for others to follow and implement

The candidate must lead communication in the workplace. Evidence must demonstrate the candidate’s consistency of performance over time.

The candidate must demonstrate competency while exercising suitable levels of authority in the workplace.

The candidate must:

analyse written information from a variety of sources to assist in decision-making processes

locate and extract relevant information from technical documentation

convey information, which may be complex or technical or involve a change, to people who may not have a technical background

explain and demonstrate communication styles relevant to conveying information to employees from a range of social, cultural and ethnic backgrounds

convey workplace information, including work instructions, in a way that facilitates learning by others

use relevant techniques to check that information has been understood

use facilitation skills to ensure participation from all group members

demonstrate conflict-resolution techniques

demonstrate participative problem-solving techniques to resolve workplace problems

resolve or progress issues in complex or hostile environments

select and organise relevant routine information to:

clarify or explain issues or problems

offer suggestions for improvement

provide opinions

identify and observe workplace health and safety requirements

identify and observe regulatory and workplace requirements

prepare reports in a range of formats and language styles in accordance with audience needs

utilise available information and communications technology to facilitate communication

The candidate must demonstrate a broad factual, technical and theoretical knowledge of:

the purpose of feedback and forms of feedback suitable for the workplace

the purpose of reports and other documentation used in the work area

roles and expectations of customers, suppliers and participants in the work process

Range Statement